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Reducing the display size to a specific percentage also decreases the bandwidth required by the support session, which can significantly improve the quality of the connection. If network traffic or device capacity is an issue, the Remote Desktop tab in the viewer allows you to modify the size, color configuration, and other visualization options of the screenshare portion of the remote session. The Connection Details button will provide you with metadata about your remote session, as well.
#USE IPHONE AS REMOTE FOR MAC PASSWORD#
Under the Interactions menu, technicians will also find options to initiate VoIP calling, enabling them to speak directly with end users to prevent misunderstands or miscommunications, while the Password Secrets Vault and Secure Notes options allow for quick retrieval of authorized login credentials and confidential notes about the support ticket and services delivered during the session. DRE allows you to record the remote support session for documentation, auditing, or other later review, and the screenshot function will save the screen displayed on the target device as a JPEG file. The Session menu includes tools and features useful during remote connection session while technicians carry out their work.
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A chat window also allows you to communicate directly with the end user for the duration of the session.
#USE IPHONE AS REMOTE FOR MAC PC#
When the remote session begins with a remote PC or Mac device, the DRE Remote Viewer is designed to open automatically, providing you with general information about the support request details and the target device’s operating system, specs, and resource usage. Technicians can also use the Dameware iOS mobile application to control end user workstations, whether Windows, Mac, or Linux.
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